Contact Us
If you want to reach the people behind Best Crypto Casinos, email [email protected]. We read everything sent to that address and aim to reply within two business days. This page explains what we can help with, what we can't, and — because instant-withdrawal claims are the thing readers write to us about most — what information makes a payout report actually useful to us.
What to email us about
- Payout speed reports. A crypto casino advertised an instant cash-out and your BTC, LTC or USDT withdrawal took hours or days. Tell us the coin, the network, the rough amount, whether identity verification was requested, and the date.
- Corrections. A bonus figure, wagering requirement, coin list, withdrawal limit or licensing detail on our site is out of date or wrong.
- Restricted access. A site we list has stopped accepting players from your state, or added verification steps it didn't have before.
- Operator and affiliate enquiries. Listing requests, commercial terms, and press.
- General feedback. Anything you think would make the comparisons more useful.
What we can't do
We are an independent comparison site, not an operator or a regulator. That means:
- We cannot access, unlock, credit or close your account at any casino. Contact that site's support directly — most crypto casinos run 24/7 live chat.
- We cannot recover a transaction sent to a wrong address or on the wrong network. On-chain transfers are irreversible; that risk sits with you and your wallet.
- We cannot release a withheld withdrawal or overrule a KYC hold.
- We cannot give legal or tax advice. US players are generally liable for tax on gambling winnings and on crypto gains — speak to a qualified tax professional about your own position.
- We will not help anyone bypass state geoblocks, verification, anti-money-laundering or sanctions checks, and we don't publish advice on doing so.
Our affiliate disclosure, in plain terms
Some links on Best Crypto Casinos are affiliate links. If you open an account through one, we may earn a commission from the operator at no extra cost to you. Commission does not buy a position in our rankings, does not change an editorial score, and does not stop us publishing a drawback. If you think a review reads as though it did, email us and say so — that feedback is worth more to us than a click.
Reporting a withdrawal problem: what to include
- The casino name and the date and approximate time of the request.
- The cryptocurrency and network used — BTC, ETH, LTC, USDT, USDC or DOGE, and whether it was an ERC-20, TRC-20 or native transfer.
- How long the site took to approve the withdrawal, separately from how long the network took to confirm it. These are two different delays and people often merge them.
- Whether you had claimed a bonus, and whether the playthrough was complete.
- Any identity verification, source-of-funds request or withdrawal limit you hit.
- Screenshots or a transaction hash if you have them. Redact anything personal first.
We publish patterns, not individual cases, and we never publish your name or wallet details. We don't run fake testimonials either, so reader reports inform our research rather than appearing as quotes.
The sites readers ask about most
Most of our inbox concerns the operators at the top of our rankings. Short notes on three of them, so you know what we already have on file before you write.
BetPanda — the cashback-first name people query
BetPanda sits top of our list at an editorial 10.0, largely because its proposition is simple to verify: a 10% weekly cashback rather than a headline match bonus that unravels in the terms. Cashback is paid on the operator's own schedule and calculation, and any wagering condition, minimum loss threshold and claim window is set out in its promotions terms — read those before you count on a figure. Messages we get about BetPanda usually concern withdrawal timing on smaller-cap coins. The limitation worth flagging: a cashback model rewards sustained play, which is exactly the wrong incentive if you're already down for the week. Cashback is a rebate on losses, not a recovery of them.
CoinPoker Casino — poker-led, casino attached
CoinPoker Casino earns its 9.9 because it comes at crypto gambling from the poker side, which matters for readers in states with no legal online poker. Its 150% welcome bonus up to $2,000 is the largest percentage match near the top of our table, but deposit matches of that shape typically release in increments against rake or wagering and carry a time limit — check the playthrough multiple, the expiry and the excluded games on site before depositing. Limitation: if you only want slots and live dealer tables, a poker-centric platform is a narrower fit than a general casino, and bonus release tied to rake suits grinders more than casual players.
Cryptorino — a BTC-denominated match
Cryptorino, at 9.8, is the one readers ask about when they want a bonus quoted in Bitcoin rather than dollars: a 100% match up to 1 BTC plus 10% weekly cashback. A BTC-denominated offer moves with the market, which cuts both ways — the dollar value of your bonus and your balance can fall while you're still clearing wagering. Stablecoins like USDT or USDC avoid that swing if price risk bothers you. Limitation: a headline of that size is only meaningful against its playthrough requirement, maximum bet while wagering and expiry window, all of which are set by the operator and should be read in full before you commit funds.
How the ranked list is put together
We research and verify; we do not claim to have deposited, played or withdrawn at these sites. Scores are editorial judgments by our team, not customer-review averages, and advertised withdrawal speeds are recorded as advertised — not as tested results.
| Factor | What we look at |
|---|---|
| Payout speed | Stated approval times, whether cash-outs are auto-approved, and the network delay that follows on-chain |
| Coin support | BTC, ETH, LTC, DOGE and stablecoin coverage, plus wider altcoin support and available networks |
| Bonus terms | Wagering multiples, expiry, max bet rules, game exclusions and bonus-abuse clauses |
| Verification | Whether play is possible with minimal KYC and at what point identity checks are triggered |
| Game range | Slots, live dealer, blackjack, roulette, baccarat, and originals such as crash, dice and plinko |
| Fairness | Provably fair tooling on in-house games and RNG certification on third-party software |
| Security and support | Two-factor authentication, account controls, and how reachable support is |
| Licensing | Where the operator is licensed — commonly Curaçao or Anjouan, sometimes MGA |
More on who we are and how we work is on our about page, and our terms and conditions set out how the site may be used.
Questions about costs, coins and games — answered here first
A lot of email repeats the same handful of questions, so here is the short version before you write.
What it costs to take part
Using Best Crypto Casinos costs nothing. Playing costs whatever you deposit, and that money is at genuine risk of being lost. Beyond your stake, expect on-chain network or gas fees on both the deposit and the withdrawal — small on Litecoin, Dogecoin or TRC-20 USDT, potentially significant on Ethereum when the network is busy. Casinos may also set minimum and maximum withdrawal amounts and, on some, a fee for extra cash-outs within a period. Deposits and withdrawals run through your own self-custody wallet or an exchange wallet; there is no card, bank transfer or PayPal rail at these sites. Confirmation times depend on the chain, not the casino, so an "instant" approval can still sit unconfirmed for a while. Crypto price volatility applies throughout — a balance held in BTC or ETH can lose dollar value with no bet placed, which is why some players keep funds in USDT or USDC.
What you can actually play
The libraries at the sites we list generally break into four groups: slots from studios such as Pragmatic Play and NetEnt; live dealer rooms including blackjack, roulette and baccarat, with Evolution the common supplier; RNG table games; and crypto originals — crash, dice, plinko and in-house variants, which are the games most likely to offer provably fair verification of each result. We don't publish game counts, because operator-quoted catalogue totals change constantly and we can't verify them.
The other products these operators run
Most crypto casinos on our list also operate a sportsbook, and several offer poker — CoinPoker's poker room being the clearest example. Sportsbook and poker wagering usually contributes differently to casino bonus playthrough, or not at all, and rakeback schemes such as those at Winna and Thrill are typically calculated separately per product. Some also run esports markets and racebooks. If your question is about a sports bet rather than a casino spin, say which product you mean — the terms rarely match across them.
Legal standing, eligibility and age
You must be at least 18 to use this site, and 21 or over where the operator's own rules or your state's rules set that higher. Check the minimum age stated by the casino itself.
There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. Regulated online casino gaming exists in a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those licensed operators do not run on cryptocurrency. For most US players, offshore crypto casinos therefore sit in a legal grey area. State laws differ and some are explicitly restrictive; operators self-restrict certain states and those lists change. Check the rules where you live, and treat anything we publish as general information rather than legal advice — a qualified attorney is the right source for your own situation.
One practical consequence: because these sites are not overseen by a US regulator, the dispute resolution, fund segregation and self-exclusion protections you would get from a state-licensed operator may not apply. If a withdrawal is withheld, your options are the operator's own complaints process and, where offered, its licensing body.
Playing within limits
Gambling is entertainment that costs money, not a way to earn it, and no bonus, rakeback rate or fast payout changes that. Only stake what you can afford to lose, and don't bet to recover a loss. If it is stopping being fun, the National Problem Gambling Helpline is available 24/7 on 1-800-GAMBLER, and our responsible gambling resources list the deposit limits, cooling-off and self-exclusion tools worth setting up at the account level. Remember that offshore sites may not offer the same protections or self-exclusion coverage as state-regulated operators.
Reaching us
One address handles everything: [email protected]. Put a short subject line on it — "payout delay", "correction", "listing" — and we'll route it faster. Editorial content is maintained by Amara Ashcombe, and findings on this page were last checked on Sep 19, 2026; bonus terms and state availability change without notice, so verify anything time-sensitive with the operator before you act on it.